Legal
1. Introduction
SBVTools.com (“the Website”) is owned and operated by SBV International Ltd, a company registered in Belgium with its office located at 3 Rue Abbé Cuypers, 1040 Brussels, Belgium.
2. Application of Terms
When you use our website, you agree to be bound by these terms and conditions. They are important as they set out the expectations and responsibilities for both you and SBV International Ltd. If you have any questions or need further clarification, please contact us via our contact page.
These terms and conditions are subject to change, and the latest version will apply to your use of the Website. We reserve the right to amend, remove, or vary our services and/or any part of the Website (including our Terms and Conditions) at any time.
3. Governing Law and Jurisdiction
All terms and our interactions with you are subject to Belgian law and the exclusive jurisdiction of the Brussels courts.
4. Accuracy of Information Disclaimer
While we strive to provide accurate and up-to-date information on the Website, we do not guarantee that product descriptions, images, pricing, or other content are error-free. SBV International Ltd expressly disclaims any liability for inaccuracies, errors, or omissions in the content displayed on the Website.
5. Limitation of Liability
In no event shall SBV International Ltd or SBVTools.com be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Website, including but not limited to damages for lost profits, loss of data, loss of goodwill, or other intangible losses, even if we have been advised of the possibility of such damages.
6. Modification of Terms
We reserve the right to modify, update, or amend these terms and conditions at any time without prior notice. It is your responsibility to review these terms periodically for any changes. Your continued use of the Website after any modifications to these terms constitutes your acceptance of the revised terms.
7. Contact Us
If you have any questions or concerns about these terms and conditions, please contact us through our contact page on SBVTools.com. We value your feedback and are happy to assist you with any inquiries you may have.
Data Protection
Data Retention and Processing
SBV International Ltd reserves the right to retain all order data, as well as the contact details of the customer, to ensure the correct execution of the order. This may include sharing such information with trading partners involved in the management of payment (e.g., PayPal) and in the execution of the order and/or shipping of the article (e.g., DHL).
The storage and processing of data will be conducted in accordance with the provisions outlined in the “Privacy Policy” of SBV International Ltd. However, it is important to note that any use of the customer’s personal data will be subject to the terms and conditions specified within the “Privacy Policy”.
Privacy Policy
For more information on how SBV International Ltd collects, uses, and protects your personal information, please refer to our “Privacy Policy”. By using this Website, you acknowledge and agree to the terms outlined in the Privacy Policy.
Order Process and Cancellation
Order Placement and Confirmation
When you place an order on SBVTools.com, you should receive an acknowledgment email confirming receipt of your order. We then conduct a standard pre-authorization check to ensure payment has been made, and details such as the delivery address are correct.
Order Acceptance and Changes
We only accept your order once payment has been approved, at which point the contract is made based on these terms. For orders paid via direct bank transfer deposits, we only accept your order once payment has been received in full. Once an order has been placed, changes cannot be made. Please refer to our Return and Refund Policy for further details.
Order Confirmation and Availability
All orders are subject to availability and confirmation of the order price. If there is an issue with an order, we will promptly contact you to discuss available options.
Refusal or Cancellation of Orders
In rare instances, we may need to refuse or cancel an order or close or freeze an account, even if we have previously confirmed your order. This action may be taken if we notice something unusual on an order or account. If you believe this to be a mistake, please contact us immediately, and we will be happy to discuss the matter with you.
Accuracy of Information & Product Representations
We strive to provide accurate and up-to-date information on sbvtools.com. However, we do not guarantee the accuracy, completeness, or reliability of any content, including but not limited to product descriptions, specifications, pricing, or other materials published on this website.
Product images on sbvtools.com are for illustration purposes only. Due to continuous product improvements, manufacturing updates, or differences in screen display settings, the actual product — including colors, finishes, pouch layout, or included accessories — may vary slightly from the photos shown. Such variations are minor in nature, do not affect the functionality or performance of the tools, and are disclosed here in accordance with our pre-contractual information obligations under applicable EU consumer law.
Users acknowledge that content may contain errors, inaccuracies, or typographical mistakes. We expressly disclaim liability for such errors to the fullest extent permitted by law, and we reserve the right to make corrections or updates to any content at any time without prior notice.
Important notice for EU consumers: Nothing in this section limits or excludes your statutory rights under EU or national consumer protection law, including your right to receive goods that conform to the contract of sale. Where a product materially differs from its description in a way that affects its intended use, your legal remedies remain fully available.
Delivery
Before finalizing your order, you will be presented with delivery options to choose from.
While we strive to meet all delivery times, delays may occur due to factors such as postal/carrier delays, logistics, inclement weather, or strikes. We are not responsible for such delays, but we will make every effort to assist you in tracking your parcel’s progress.
If you encounter any delivery issues, please contact us at [email protected] with your order number, and we will provide assistance.
Return and Refunds
1. Right of Withdrawal (EU Consumers)
As an EU-based consumer receiving goods delivered within the EU, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days from the day on which you — or a third party other than the carrier and indicated by you — acquire physical possession of the goods (including collection from a pickup relay point or a neighbor).
For consumers outside the EU, or for orders delivered outside the EU, purchases cannot be cancelled or returned for a refund, except as otherwise required by the law of your country of residence.
2. How to Exercise Your Right of Withdrawal
To exercise your right of withdrawal, notify us before the withdrawal period expires by emailing us at [email protected]. It is sufficient to send your communication before the 14-day deadline has expired. We recommend keeping a copy of your message as proof of the date sent.
3. Effects of Withdrawal & Refund Conditions
Upon valid withdrawal, we will reimburse the price of the products. Please note the following conditions:
- Delivery costs are non-refundable. Only the standard delivery cost will be excluded from the refund; if you chose a premium or express delivery option, only the equivalent of our standard delivery rate is reimbursed.
- Payment gateway fees (e.g. PayPal commissions or similar third-party processing fees) are non-refundable and will be deducted from the reimbursement.
- Refunds will be issued using the same payment method used for the original transaction, unless otherwise agreed in writing.
- We may withhold the refund until we have received the returned goods and verified their condition.
Return conditions: Goods must be returned within 14 days of communicating your withdrawal. Items must be:
- Unused and unopened
- In their original packaging and delivery box
- In perfect resalable condition
If goods are returned used, opened, or damaged beyond what is necessary to assess their nature and functioning, the refund may be partial or refused entirely. You are liable for any diminished value resulting from such handling.
The direct costs of return shipping — including carrier fees, insurance, and responsibility for any damage in transit — are borne by the customer.
4. Failed Delivery & Non-Pickup
If a parcel cannot be delivered because the customer was unavailable, provided an incorrect address, refused delivery, or failed to collect from a pickup point within the carrier’s deadline, the shipment may be returned to SBVTools.
4a. EU Customers — Returned Parcels
If the parcel is returned to our warehouse in unused, unopened, and resalable condition, we will issue a refund of the product price minus:
- The original outbound shipping cost
- The return shipping cost charged to SBVTools by the carrier
- Any handling fees incurred
No refund will be issued for goods that are returned damaged or in unsalable condition due to improper packaging by the customer or mishandling attributable to the customer’s failure to collect.
4b. Non-EU Customers — Returned or Abandoned Parcels
If a customer refuses to pay applicable import duties or taxes, or fails to collect the parcel from customs or a carrier pickup point:
- The parcel may be destroyed or abandoned by customs authorities. In such cases, no refund will be issued.
- If the parcel is successfully returned to SBVTools, a refund of the product price will be issued, minus all outbound shipping, return shipping, customs, and handling fees charged to SBVTools.
SBVTools is not responsible for import duties, taxes, or customs delays, and cannot predict or control the outcome of customs proceedings in the destination country.
4c. Reshipment
If a returned parcel was the result of a failed delivery and the customer wishes to receive the order again, a new shipping fee must be paid in full before the order is re-dispatched. SBVTools reserves the right to decline reshipment in cases of repeated delivery failures.
5. Responsibility for Delivery Failures
SBVTools fulfils its delivery obligation by handing the parcel to the contracted carrier. We are not liable for failed deliveries or returned parcels resulting from:
- Customer unavailability or absence
- Incorrect or incomplete delivery address provided at checkout
- Refusal of delivery by the customer or recipient
- Failure to comply with import, customs, or tax requirements in the destination country
- Failure to collect from a carrier pickup point within the carrier’s stated deadline
6. Contact
For any questions regarding returns, refunds, or a specific order, please contact us at [email protected]. We aim to respond within 2 business days.
Promo Codes Policy
From time to time, we may provide you with Promo Codes that you can use to reduce the price of specified products or apply discounts on the cart totals. Remember, it’s up to you to enter the code at checkout!
Here are some key things to remember:
- Each Promo Code has its own terms, which will be made clear at the time it’s issued to you (e.g., eligible products, single/multiple use, usage period).
- If you’re given a unique Promo Code that is meant just for you, please keep it secret and don’t let anyone else use or abuse it (e.g., don’t post it on social media). If we suspect misuse of a Promo Code (e.g., selling or sharing it), we reserve the right to cancel the Promo Code and/or suspend or close your account without prior notice.
- While we aim for a smooth experience, if a Promo Code can’t run properly due to fraud, tampering, technical errors, or any other factors beyond our control, affecting the running or fairness of the Promo Code, we reserve the right to cancel, modify, or suspend the Promo Code.
We strive to ensure fair and enjoyable use of Promo Codes for all our customers. Thank you for your cooperation.
Your information
Our Privacy Policy sets out how we’ll use your information. If your details change, remember that you need to update your My Account section so we can continue providing you with our best service. You can also manage your marketing preferences there.
At SBVTools, we love being able to interact with and chat with you through social media. However, please note that we cannot control those social media platforms or how you set your profiles on them. We recommend checking and adjusting your privacy settings on these platforms to ensure you understand and are comfortable with how your personal information will be used.
Intellectual Property
SBVTools owns or has permission to use the intellectual property rights on its Website and its content. These rights are protected worldwide, and all such rights are reserved.
You are permitted to store, print, and display our Website content only for your personal use. Commercial use of any part of the Website is prohibited unless you have obtained our express permission.
Furthermore, you are not permitted to use the SBVTools logo or any SBVTools brand or trademark without our express permission.
Linking
Please refrain from linking to our website in a manner that suggests any form of approval or endorsement by SBVTools where none exists.
Our website must not be framed on any other site without our explicit permission.
Complaints & Need to Speak with us?
Occasionally, issues may arise, and if you need assistance, please don’t hesitate to contact our team at [email protected]
We are here to help resolve any issues you may encounter with our services.
User Generated Content
Congratulations! If we’ve reached out to you on social media to feature your content on our channels, it means we love your style.
By agreeing to feature your content on our social media channels and responding with the required hashtag (such as #SBVTools), you agree to the following terms:
- We have the right to use your handle and the content (the “Content”) on SBVTools.com and/or on any of SBVTools social media platforms (including but not limited to Instagram, Facebook, and Twitter). We may edit, crop, adapt, enhance, or modify the Content, but we will not treat you in a derogatory manner.
- You promise that you:
- Have the permission of everyone in the Content.
- Have the right to grant SBVTools the above rights.
- Are at least 16 years old.
- If you (or anyone in the Content) asks us to remove the Content, we will remove it from the social media accounts that we control.
- You understand that other users of these social media platforms can also share and make use of the Content once posted. In particular, a user of these platforms can take a screenshot of and save an image of the Content to their device, share the Content on social media platforms, or websites which feature the Content (and sharing capabilities).
If you do not want to grant the permissions set out above, then please do not give us consent to use the Content.
Warranty
Return Policy
1. Right of Withdrawal
- As an EU-based consumer, and when goods have been delivered within the EU, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you, acquires physical possession of the goods, such as pick-up relay points or neighbors.
- For Non-EU based consumers and when goods are delivered outside the EU, the order cannot be cancelled or returned for a refund.
2. How to Exercise Your Right of Withdrawal
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by contacting us via email at [email protected]. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
3. Effects of Withdrawal
- If you withdraw from this contract, we shall reimburse to you payments received from you, excluding the costs of delivery and payment commissions. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless otherwise agreed. Any refund commissions from third-party payment gateways such as PayPal are at the cost of the customer.
- We may withhold reimbursement until we have received the goods back in perfect new condition, unopened, not used, and with the original delivery box. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
- You will have to bear the direct cost (any shipping-related, insurance, and responsibility for any damages) of returning the goods.
- You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. We only accept return goods in their original packaging and delivery box. In any case, if the goods are used or opened, a refund will not be issued or may be partially made.
4. Contact Information
If you have any questions about our return and refund policy, please contact us at [email protected].
Product Changes
SBVTools reserves the right to make changes in design, appearance, and construction of any and all products listed herein without incurring any obligation to make such changes in products previously sold or transferred, or to replace any previously sold or transferred product with the updated product.
Additionally, SBVTools reserves the right to discontinue the availability of any products at any time, at SBVTools’ sole discretion.
Warranty & Legal Guarantee
1. Legal Guarantee of Conformity (EU Consumers)
If you are an EU-based consumer, you benefit from a 2-year legal guarantee of conformity under Directive (EU) 2019/771, as implemented by the national law of your country. Under this guarantee, SBVTools is liable for any lack of conformity that exists at the time of delivery and becomes apparent within two years of that date.
This legal guarantee applies independently of and in addition to any commercial warranty offered by SBVTools. It cannot be waived or limited by contract. In the event of a conflict between the commercial warranty terms below and your statutory rights, your statutory rights prevail.
2. Commercial Warranty — Hand Tools
SBVTools provides a lifetime warranty on all hand tools against defects in materials and workmanship for the duration of the product’s life. This warranty applies to the original purchaser only and is non-transferable.
Battery-operated hand tools are covered by a 2-year limited warranty instead of the lifetime warranty.
Under this commercial warranty, SBVTools will — at its sole discretion — repair or replace any hand tool found to be defective due to a manufacturing defect, free of charge, excluding shipping and any related logistics costs.
3. What Is Not Covered
The following are explicitly excluded from both the lifetime warranty and the 2-year limited warranty:
- Normal wear and tear
- Dropping, impact damage, scratches, or cosmetic damage
- Misuse, abuse, or improper maintenance
- Modifications, alterations, or repairs carried out by anyone other than SBVTools
- Accidental damage
- Rust on bits or any part of the hand tools
- Consumable parts, including but not limited to bits
- Sale items, sponsored items, and free gifts
- Nylon bags, pouches, or any included accessories
Products not manufactured by SBVTools are not covered by this warranty.
4. How to Make a Warranty Claim
To submit a warranty claim, the original purchaser must:
- Contact us at [email protected] with a description of the defect
- Provide proof of purchase (order confirmation or receipt)
- Return the defective item to SBVTools at the customer’s cost
Upon receipt and inspection, SBVTools will assess the claim and, if the defect is confirmed to fall within the scope of this warranty, will repair or replace the item at no additional charge. Shipping and handling costs associated with the return and reshipment of warranty items are borne by the customer.
SBVTools reserves the right to determine the applicability of this warranty on a case-by-case basis.
5. Disclaimers & Limitation of Liability
This commercial warranty does not extend to any product that, in SBVTools’ reasonable judgment, has been improperly used, altered, abused, or repaired by a party other than SBVTools.
SBVTools makes no representations or warranties beyond those expressly stated in this document — whether express or implied — including but not limited to implied warranties of merchantability or fitness for a particular purpose.
SBVTools is not liable for incidental, indirect, or consequential damages arising from the use or inability to use any product, to the fullest extent permitted by applicable law. Agents or representatives of SBVTools have no authority to make warranty representations beyond those contained herein.
Important for EU consumers: Nothing in this section limits your statutory rights under EU or national consumer protection law. The above limitations apply only to the extent permitted under applicable law in your jurisdiction.
6. Force Majeure
SBVTools shall not be liable for any delay or failure to perform any obligation — including warranty service, shipping, or product replacement — arising from events beyond our reasonable control. Such events include, but are not limited to, natural disasters, fires, floods, strikes or labour disputes, carrier disruptions, customs delays, pandemics, supply chain disruptions, or governmental restrictions.
In such circumstances, SBVTools will make reasonable efforts to fulfil its obligations as soon as practicable and will communicate any expected delays.
7. Online Dispute Resolution (EU Consumers)
If you are an EU consumer and are not satisfied with the resolution of your warranty claim, you may submit a complaint through the European Online Dispute Resolution (ODR) platform: 🔗 https://ec.europa.eu/consumers/odr/
Please note that SBVTools is not obliged to participate in Alternative Dispute Resolution (ADR) procedures and may evaluate participation on a case-by-case basis.
8. Contact
For warranty claims or inquiries, please contact us at [email protected]. We aim to respond within 2 business days.
Shipping & Taxes
Shipping Costs
The cost of shipping your order is automatically calculated at the checkout after you select the country of destination. Our algorithm takes into account the total weight (actual and dimensional weight) of the products and the destination country.
Please note that some couriers may apply a surcharge for shipping to remote areas. If you reside in a remote area, we recommend contacting us before making a purchase. Our logistics team will provide you with the best and most affordable shipping solution available.
Couriers
SBVTools partners with leading couriers to provide worldwide shipments.
- For international orders, your products will be shipped with DHL Express, ensuring fast and reliable delivery.
- For orders within Europe, your order will be shipped via DHL Express, GLS, DHL or any other depending on the destination and availability.
Rest assured that all orders are shipped with the necessary documentation required by the destination country, including commercial invoices and packing lists.
Shipping Time
We endeavor to provide the fastest shipment service possible. Your order should be dispatched within a maximum of 2 working days in Belgium, excluding any strikes or unforeseen events. However, delivery timing may vary depending on the courier, destination country, and customs clearance procedures.
Please note that while we strive to dispatch orders promptly, delivery times may be affected by factors beyond our control.
VAT – European Union Countries
Please note that our prices are initially displayed according to the Belgian VAT 21%, as we are based in Belgium. However, the final price may vary based on your address at checkout:
- For customers within the EU: The VAT will be adjusted according to your country’s rate once you select your country at checkout.
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VAT Exemption with Valid EU VAT Number:
If your company register with a valid EU VAT number, you will not be subjected to VAT fees if your order is shipped to a EU country other than Belgium. In this case, you will pay a VAT-excluded price.
Customs Duties and Taxes for International Orders
Customs Duties and Taxes for International Orders:
All international (Extra EU) orders are not subject to Belgium VAT (21%), but they may be subject to local (destination country) applicable customs, import duties, brokerage fees, and taxes according to your country’s tax law.
In this case, all duties are the customer’s responsibility, and they will be collected at the time of delivery. The customer will have to pay them directly to the courier. Please note that we do not collect or calculate these fees, so please consider this tax cost when placing your order on our website.
We will not refund any orders if the customer refuses delivery or if the shipment is blocked at customs for any reason other than inadequate documentation provided by us.
Order summary
